Frequently Asked Questions
ARE YOU BY APPOINTMENTS OR CAN I JUST WALK IN?
We are all by appointments as we cater to singular appointments and large wedding group bookings. You are always welcome to walk into store to browse and then set an appointment there.
WHERE ARE YOU LOCATED? IS THERE PARKING AVAILABLE?
Our storefront is located on the Pacific Highway, North Sydney. Approximately an 8 minute walk from the station. There is paid parking on Angelo St which is behind our store.
HOW LONG DOES THE STYLING APPOINTMENT TAKE?
Styling appointments usually take approximately 30 minutes. Our appointments may run shorter if you have already looked at our website and know exactly what you’re after.
WHAT’S THE HIRE PROCESS LIKE?
It’s very simple; please refer to THE HIRE PROCESS page for more information.
CAN WE PAY AN INITIAL DEPOSIT TO HIRE?
We don’t do deposits. Anything to be reserved is to be fully paid.
HOW MANY DAYS DO I GET TO KEEP THE SUIT?
We have a 3-4 day weekend hire period. Extra charges will apply for extra days. Weekday hires are kept at a 3-day period including pickup & return. Extra day hire is charged at $40 per look, per day.
WHICH LABELS DO YOU STOCK?
We stock Dolce & Gabbana, Karl Lagerfeld, Hugo Boss, Tom Ford, Calibre, GUCCI, Dom Bagnato, Joe Black, Daniel Hechter and more. Go to our SHOP page to view the full collection.
WHAT WOULD I EXPECT TO SPEND ON AVERAGE FOR AN OUTFIT?
You are looking at spending an average of $250.00 onwards if you hire a completely styled smart casual outfit, and an average of $350.00 onwards for completely styled black-tie outfits. Please note we do not sell shoes nor offer them to hire.
DO YOU GUYS ALTER THE SUITS?
The only alterations we offer for clients are temporary hemming of trouser hems and jacket sleeves. This is charged separately as not all clients will require these.
DO YOU GUYS DO DELIVERIES?
Yes we can organise this for you via Courier services that we use at extra charges. Ask your Style Consultant about this service when you are hiring.
DO WE HAVE TO DRY CLEAN THE SUIT PRIOR TO RETURNING?
Not at all. Dry cleaning is already included in the price of your hire. We cover the handling and efforts of dry cleaning for you.
CAN I JUST HIRE A PAIR OF TROUSERS OR INDIVIDUAL ITEMS?
You certainly can. You can only hire what you require for your event, whether that be a pair of cufflinks or a bow tie.
CAN I HIRE SUITS FOR MY GROOMSMEN WHEN I AM GETTING MARRIED?
Yes, you absolutely can. Mr. Fierze specialises in suiting up wedding parties. Refer to our WEDDINGS page for more information.
DO I BRING ALL OF MY GROOMSMEN TO THE FIRST WEDDING CONSULTATION?
No. First consults are only with the groom and fiance for decisions. Once decided, the items are paid for and reserved, and the group fitting is then held as a paid service. For more information, please refer to our WEDDINGS page.
DO YOU OFFER MORNING COATS OR COATTAIL TUXEDOS?
No, we don't, unfortunately. We specialise in designer garments that are currently trending in fashion.
CAN I COME IN FOR A REFITTING FOR MY HIRED ITEMS?
We don’t do refitting appointments unless you believe that your sizing has changed drastically. Please contact us ASAP so we can arrange a refitting before your hired date.
WHAT IF I AM OVERSEAS/ INTERSTATE AND I AM UNABLE TO COME IN FOR A FITTING/CONSULTATION?
We can help assist with your hire even if you are interstate or overseas. Please discuss with our Style Consultant on what will be required from a measurement perspective. Note however that measurements only hires are never 100% accurate.
WILL THE HIRE PRICE BE LESS IF I HIRE IT FOR ONLY A DAY?
No. All hired items are allocated for a minimum of three days.
IF MY EVENT IS ON THE WEEKEND, CAN I PICKUP EARLIER?
We usually have garments ready to be picked up the day before. Earlier dates may involve extra day charges depending on date. This is charged at $40 per day, per look.
CAN WE ALSO PURCHASE SUITS AND SHIRTS FROM YOU?
Yes, we sell a range of classic tuxedos and business lounge suits. Ask our Style Consultants about this service.
CAN I RECEIVE A REFUND IF I HIRE AN OUTFIT BUT DON'T END UP WEARING IT?
No. All transactions are final once the hired items have been purchased and departed from the store. It is important to remember that we are not physically able to allow others to hire the same item if it is within your possession.
DO YOU PROVIDE SUITS FOR KIDS TO HIRE?
No, we don't unfortunately.
CAN I REFUND A HIRED ITEM I HAVE BOOKED FOR BEFORE TAKING IT?
We always encourage clients to postpone dates rather than seek a refund. We are flexible in working with new event dates. But if you do require a refund here are following guidelines
Cancellations or refunds made 48 hours before the event will incur an administration cancellation fee of $45.00 per outfit, per head.
13.2. Cancellations made 48 hours prior to the pick up date will incur a cancellation fee of $75.00 plus Alterations Fees if applicable.
IF YOU HAVE ANY OTHER QUESTIONS, SIMPLY GET IN TOUCH WITH US VIA OUR CONTACT US PAGE.