FREQUENTLY ASKED QUESTIONS

ARE YOU BY APPOINTMENTS OR CAN I JUST WALK IN?

We are all by appointments as we cater to singular appointments and large wedding group bookings. You are always welcome to walk into store to browse and then set an appointment there.

WHERE ARE YOU LOCATED? IS THERE PARKING AVAILABLE?

Our storefront is located on the Pacific Highway, North Sydney. Approximately an 8-minute walk from the station. There is paid parking on Angelo St which is behind our store.

HOW LONG DOES THE STYLING APPOINTMENT TAKE?

Styling appointments usually take approximately 30 minutes. Our appointments may run shorter if you have already looked at our website and know exactly what you’re after.

DO YOU OFFER MORNING COATS OR COATTAIL TUXEDOS?

No, we don't, unfortunately. We specialise in designer garments that are currently trending in fashion.

WHAT IF I AM OVERSEAS / INTERSTATE AND I AM UNABLE TO COME IN FOR A FITTING/CONSULTATION?

We can help assist with your hire even if you are interstate or overseas. Please discuss with our Style Consultant on what will be required from a measurement perspective. Note however that measurements-only hires are never 100% accurate.

WHAT WOULD I EXPECT TO SPEND ON AVERAGE FOR AN OUTFIT FOR ME AND MY GROOMSMEN AND WHAT IS INCLUDED?

You are looking at spending an average of $280 onwards here per person. This is based on a starting priced jacket, trouser, shirt, bow tie and pocket square with minimal alteration. Beyond this the price will vary based on designer labels, premium offerings, add ons and more.

IS THERE A WEDDING PACKAGE OFFERED?

We don’t do a package per se, but we do offer complimentary hire add-ons when you hire for 4 or more boys. That includes complimentary pocket squares that match the bridesmaids and cufflinks for the shirts. We also have special prices on shoes for wedding groups. Once you’ve done your first consult, you will find all these price specials applied to your quote.

WILL THE HIRE PRICE BE LESS IF I HIRE IT FOR ONLY A DAY?

No. All hired items are allocated for a minimum of three days.

WHAT’S THE HIRE PROCESS LIKE?

It’s very simple; please refer to THE WEDDING HIRE PROCESS page for more information.

CAN WE PAY AN INITIAL DEPOSIT TO HIRE?

We don’t do deposits. Anything to be reserved is to be fully paid.

HOW MANY DAYS DO I GET TO KEEP THE SUIT?

We have a 4–5 day hire period. Extra charges will apply for extra days beyond that. Extra day hires are usually charged at $40 per look, per day. Wedding groups are charged in a larger group discount rate for extra hire days.

DO YOU GUYS ALTER THE SUITS?

The only alterations we offer for clients are temporary hemming of trouser hems and jacket sleeves. This is charged separately as not all clients will require these.

DO YOU DO DESTINATION WEDDINGS, AND CAN I TRAVEL WITH MY SUIT OVERSEAS?

Yes! Many wedding groups travel with our suits. As long as you and most of your groomsmen come in for a fitting, you can take the suits with you. Just remember, extra days may mean extra charges if you’re away for a longer time.

WHAT IF MY GROOMSMEN ARE OVERSEAS — CAN I HIRE BASED ON MEASUREMENTS?

The answer is yes. Once you have completed the initial consultation and payment reservation, the team will provide you with a measurement list and a guide to help with the suit sizing. We also offer a disclaimer that measurements are never 100% accurate; we can only work with what is provided, and this is a risk you must be willing to take.

DO I BRING ALL OF MY GROOMSMEN TO THE FIRST WEDDING CONSULTATION?

No. First consults are only with the groom and fiancé for decisions. Once decided, the items are paid for and reserved, and the group fitting is then held as a paid service. For more information, please refer to our WEDDINGS page.

CAN I JUST HIRE A PAIR OF TROUSERS OR INDIVIDUAL ITEMS?

You certainly can. You can only hire what you require for your event, whether that be a pair of cufflinks or a bow tie.

CAN WE ALSO PURCHASE SUITS AND SHIRTS FROM YOU?

Yes, we sell a range of classic tuxedos and business lounge suits. Ask our Style Consultants about this service.

CAN I RECEIVE A REFUND IF I HIRE AN OUTFIT BUT DON'T END UP WEARING IT?

No. All transactions are final once the hired items have been purchased and departed from the store. It is important to remember that we are not physically able to allow others to hire the same item if it is within your possession.

CAN I REFUND A HIRED ITEM I HAVE BOOKED FOR BEFORE TAKING IT?

We always encourage clients to postpone dates rather than seek a refund. We are flexible in working with new event dates. But if you do require a refund, here are the following guidelines:

— Cancellations or refunds made 48 hours before the event will incur an administration cancellation fee of $45.00 per outfit, per head.

— Cancellations made 48 hours prior to the pick up date will incur a cancellation fee of $75.00 plus Alterations Fees if applicable.