1. Interpretation
1.1. In these terms and conditions unless the context otherwise requires:
1.2. “The Business” means Mr. Fierze A.B.N. 45 996 835 643 which shall include any or all companies related or any subsidiaries and assigns of Mr. Fierze.
1.3. “The Client” means a person (including their successors, representatives and permitted assign) hiring the Garment and where there is more than one Client the covenants on their part contained herein shall be deemed joint and several covenants.
1.4. “The Garment” means all or any suits or suit accessory goods of any kind hired by the Client from the business.
1.5. “The Hire Terms & Conditions (T&C)” means the contract between the Business and the Client and includes the hire of the Garment. The Hire T&C starts when the Client signs the Garment Hire Agreement for the Garment, which is provided with an invoice from the Business and is fulfilled by the Client returning the Garment to the Business.
1.6. This Garment Hire Agreement is entered into between the Client and The Business, in accordance with the Australian Consumer Laws and The Privacy Act 1988 (Cth), for the hire of garments and accessories.
The Client acknowledges and agrees to the following terms and conditions:
2. General:
2.1. This Garment Hire Agreement is entered into between the Client and The Business, in accordance with the Australian Consumer Laws, for the hire of garments and accessories. The Client acknowledges and agrees to the following terms and conditions:
3. Client Responsibility:
3.1. While we make efforts to elucidate the terms and conditions to Clients, it is ultimately the responsibility of the Clients to diligently read, comprehend, and acknowledge the contents of these terms and conditions.
4. Identification:
4.1. The Business requires The Client to provide a hard/ electronic copy of their identification with a valid driver's licence and paying credit card. The Customer agrees for the business to photocopy their identification to be stored within the Business for the duration of the Client’s hire and is destroyed once the T&C has been fulfilled and the Garment has been returned to the business on time, safe and with no damage. This is part of the hire process and is non-negotiable. Failure to do so will result in the hire being refused.
5. Client's Warranties:
5.1. The Client warrants that all information provided to The Business is true and accurate.
6. Seek Clarifications:
6.1. In case Clients have any queries or concerns regarding the terms and conditions, they are encouraged to seek clarifications from our authorised representatives before proceeding with our services.
7. Client’s Duty of Care:
7.1. The client accepts full responsibility for the care of the garment from the time of pick up until the goods are returned to the store.
7.2. If the garment and/or goods are lost, stolen, altered, tampered with, or damaged in any way, the Client will be charged for the cost of replacement fees, at the discretion of The Business.
7.3. The accompanying Suit Bag and Hanger must be returned, or a penalty will apply, including Hanger Replacement ($2.50) and Suit Bag Replacement ($8.00).
7.4. The Business reserves the right to charge the provided identification and payment details if the suit bags, hangers, garments, and/or accessories have been lost, stolen, tampered with, damaged, or altered. This will be done if there is no communication/ replies from The Client.
8. Hire Returns:
8.1. All garments are hired out from the moment of pick up until the return date, which is communicated to the Client and stated in the invoice of the purchased garment.
8.2. The client must return the garment and accessories on the return date within the opening hours of trade by returning it in person or via delivery – refer to section 8.5.1.
8.3. Any extra day requirements, the Client reserves the right for the Business to charge extra day fees as a late fee – refer to section 10.2.
8.4. The Client must inform The Business in case of potential delays that are beyond the Client's control in returning the garment.
8.5. Unreasonable circumstances, where the Client forgets the return date or is unable to return the garment on the return date, are unacceptable, and the Client gives permission for the Business to charge the provided card details. 8.5.1. It is the Client’s expense to pay for any delivery fees for the Garment to be returned to the Business.
9. Personal Belongings:
9.1. The Business will not be held responsible for any personal items left in the garments upon their return. It is the Client's sole responsibility to ensure that all personal belongings are removed from the garments before returning them to The Business.
9.2. Any items found will be held for a maximum of 30 days, after which The Business reserves the right to dispose of them.
9.3. If the Client believes they have inadvertently returned personal items with the garments, they must contact The Business via email or phone, and provide all relevant details to help identify the items.
9.4. While The Business may attempt to locate and return such items upon request, it is under no obligation to do so. If located, the items will be shipped back to the Client at the provided address, with the associated shipping costs charged to the Client’s credit card on file.
9.5. The Client has a duty to return to the store to pick up their belongings before the 30-day hold.
9.6. The Business assumes no liability for any personal items that are lost or damaged during transit.
10. Late Penalty:
10.1. All late returns after the specified time will be charged for the hire price of the suit per late day.
10.2. Late fees vary depending on the type of outfit and are charged as follows: 10.2.1. Black Tie Tuxedo and Other Suits: $40.00 per day
10.2.2. Full Statement Garment Looks: $50.00 per day.
10.2.3. Smart Casual Looks: $30.00 per day
10.2.4. Jacket only or Trouser only: $25.00 per day
10.2.5. Accessories: $10.00 per day
10.3. If the Client fails to return the accessories on the return date, the Client reserves the right for the Business to charge a Late Accessories Return fee.
10.4. If the Client fails to return the garment within 10 days of the return date, the Client shall immediately become liable for the replacement value of each garment and accessories at the recommended retail price (RRP) PLUS late fee owing.
10.5. The Client has 3 days to pay the Replacement Fee PLUS Late Fees after the 10-day mark. If payment is not received, the Client’s file, containing the photocopies of paying card and drivers licence, will be passed on to Debt Collectors and Legal Team.
10.6. Any legal proceedings and/or other actions taken to obtain the goods shall be at the cost of the Client.
10.7. If the Client is physically unable to return the garment in-store, it is their responsibility to arrange an alternative method of return and communicate this to The Business.
11. Penalties:
11.1. Failure to return the suit within 10 days of the return date and failure to communicate with the Business will result in charges.
11.2. The Business reserves the right to charge the client, with or without notifying the client, the RRP of each missing item/s, plus the total amount of late days.
11.3. The Business has the right to charge the client for legal proceeding fees and collection agency fees if the suit fails to be returned within 10 days.
11.4. Should the garment and accessories get stolen or lost, the Client must pay the RRP of each item/s that was not returned to the Business.
12. Holding a Garment: 12.1. The Business requires full payment to reserve a garment. Partial payment will not reserve the garment.
12.2. Quotes sent to the Client do not guarantee garment and/or accessories reservation.
13. Social Media:
13.1. The Business may use images taken in-store or photos sent from The Client for social media content purposes upon consent. If the Client does not wish their images to be posted, they must specify this to their stylist.
13.2. The Client reserves the right for The Business to use the images for social media and marketing materials when supplied by The Client.
14. Refunds and Cancellation Fee - Single Suit Hire:
14.1. All cancellation fees are in place to account for the time, labour, and resources allocated to fittings, alterations, and suit reservations. By proceeding with the booking, the Client acknowledges and agrees to these terms.
14.2. Should the Client request to cancel the suit hire within 24 hours of placing the reservation, a full refund will be issued.
14.3. Should the Client request to cancel the suit hire after the 24-hour cooling-off period, a cancellation fee of $45.00.
14.4. Should the Client request to cancel the suit hire within 7-days before the event , a cancellation fee of $70.00.
14.5. Should the client fail to pick up their order, before the event date and thereafter the event date, an administration cancellation fee of $100.00 is applied, plus Alterations Fees are applicable
14.6. The client reserves the right for The Business to assess all refund and cancellation fees on a case-by-case basis, taking into account the specific circumstances of each situation.
15. Postponing Date: 15.1. Postponing dates will not incur a charge unless alterations have been done, in which case the client will be charged an extra Alteration Fee for the new hire date.
16. Dry Cleaning/Damages:
16.1. The total price of the garment hire is inclusive of a dry-cleaning fee.
16.2. The Client is not permitted to send the garment off for self-dry cleaning, alterations, or any related services. Doing so will mean that the garment has been illegally tampered with.
16.3. Additional charges will apply for extra stains or damages to the suit.
16.4. If the suit is deemed non-repairable, the client will be charged the full RRP of the suit.
16.5. The Client gives permission to The Business to charge the credit card if payments for damages are not processed on time.
17. Defects:
17.1. The Client must notify The Business within 24 hours of the pick-up time of any alleged damage, defect, or non-compliance with the ordered garments via email or phone.
17.2. If The Client notifies The Business more than 24 hours after the pick-up time, it will be assumed that the alleged damage or defect was caused by The Client or within their care. This will accrue relevant fees - refer to Section 7.
18. Fit & Alteration Services: 18.1. The only alteration services provided on hired garments are the temporary hemming of jacket sleeve lengths and pants leg lengths. The Business does not offer any other alterations on the garment. The Business will work to have the garments be as best fitting on the client’s body as possible only if the client’s body is average sized.
18.2. When a client is deemed to have a non-average build/ body proportion, the client must understand that hired suits will have limitations in its fit - which will be explained by the Style Consultant.
18.3. Any further alterations needed can be done to a garment if it is bought.
18.4. Alterations and Remote Fitting services are charged at the specified rate.
18.5. Temporary stitching for alterations may be visible at the hem of the pants, which will be removed after the hire.
18.6. Shorter persons may experience a folded hem at the bottom of the pants, causing the fabric to sit heavier.
18.7. Alterations are charged at an express rate for next day hires (within a 24 hour period) 18.7.1. Express Jacket Sleeve Alteration Shorten / Lengthen: $35.00 / $40.00
18.7.2. Express Pants Hem Alteration Shorten / Lengthen: $30.00 / $35.00
18.7.3. Alteration refunds will not be provided after the suit has been altered - please see Section 14
19. Privacy:
19.1. The Business treats all collected and photocopy data with the utmost confidence and complies with Australian Consumer Laws. Personal information will not be shared with any third-party companies, except as required for late/replacement purposes - please refer to section 9.5.
19.2. The Business adheres to the Australian Privacy Principles (APP1, APP3, APP6, APP11) of The Privacy Act 1988 (Cth)
20. Hiring for Another Person: 20.1. Hiring for another person under the Client's account makes the Client liable for their late fees and replacement fees.
21. Purchase as Acknowledgement 21.1. Purchasing a garment along with proof of purchase signifies agreement with the terms and conditions.